Cat Postcards - Set of 3

Frequently Asked Questions

Print Packaging & Shipping

I ship with USPS First Class Mail or Priority Mail depending on the weight. I package my fine art prints in clear archival poly bags. Then, depending on the size, I either ship the print rolled securely in a tube or laying flat in a bubble pack envelope with rigid mat board supports. All orders are insured and will be replaced if damaged during shipping (but this rarely happens!). You will receive a tracking # when your order ships.

Painting Packaging & Shipping

I ship with USPS Priority Mail or Fedex depending on size. I package my original paintings with extra care. Each painting is wrapped in a layer of foam wrap. After which, it is sandwiched between two sheets of cardboard and secured with tape. This cardboard/painting packet is then wrapped with bubble wrap. It is placed in a heavy duty cardboard box that has at least 2 inches of space around the painting where I add more bubble wrap and/or bubble bags. All orders are insured. I've shipped all over the world and never had a painting damaged in transit (knock on wood!), but if it were to happen, I could paint another similar piece to replace it or refund the order total. You will receive a tracking # when your order ships.

Custom Pet Portraits

I'd love to make a PORTRAIT OF YOUR PET! But I'm currently taking a break from doing custom paintings due to a neck injury. Please sign up for my newsletter to get notified when I start back up - https://krystlec.github.io

Custom Print Sizes

I make each print as it is purchased. So, if you need a print with specific dimensions that I don't offer in my listings, I'm happy to provide a custom print that will fit your frame or wall space. Please contact krystle@krystlecole.com to order. Prices will vary depending on size.

Wholesale Availability

I wholesale to stockists throughout the USA and Europe at https://krystlecolefineart.faire.com

International Shipping Times & Import Taxes

I offer worldwide shipping to countries outside the USA. I ship paper prints with First Class mail, which usually takes from 3-5 weeks to arrive. If you are purchasing my canvas prints, please note that I will most likely use a professional print company in your region to fulfill the order rather than making the print myself and shipping from the USA. This helps you get the print faster (usually 2-3 weeks from the time you order) and for less shipping cost.

International shipments may be subject to VAT import tax; if applicable, you (the purchasers) are responsible for paying it. You will receive a tracking # so you can track your package, and the package will be insured.

Customer Service Promise

I personally have my hand in every step of my business - from making the original paintings, to making the prints, packaging and shipping, managing my social media accounts, updating my website, and customer service. I do it all. And I promise that I will always be there for you. If you have questions about one of my pieces before purchase, please email me at krystle [!at] krystlecole.com. If your order gets lost, crushed, or mishandled by the post office, EMAIL ME. I will answer you personally, and I will fix it. My upmost goal is to spread LOVE and JOY with my art!

Paper Prints are UNFRAMED

Any pictures in my listings showing my paper prints in frames are for examples/display only. My paper prints DO NOT come with frames. If you are looking for a ready-to-hang option, please purchase my canvas art prints!

Watch this VIDEO to see EVERY SIZE OF PRINT I make in detail with framing tips! Copy and paste this link into your browser - https://www.krystlecole.com/post/976657226115/video-the-sizes-of-my-fine-art-prints