The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfill your order, you must provide certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom painting order, for example).
Who we share your data with
If you enter your mailing address when ordering, your name, email, and mailing address will be shared with Etsy and either Fedex or USPS.
Compliance with laws. Your information may be collected, used, retained, and shared if there is a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.
If you have an account, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please contact email@example.com for privacy-specific concerns.
I package my fine art prints in clear archival poly bags. Then, depending on the size, I either ship the print rolled securely in a tube or laying flat in a bubble pack envelope with rigid mat board supports. All orders are insured and will be replaced if damaged during shipping (but this rarely happens!).
I package my original paintings with extra care. Each painting is wrapped in wax paper, then a layer of foam wrap. After which, it is sandwiched between two sheets of cardboard and secured with tape. This cardboard/painting packet is then wrapped with bubble wrap. It is placed in a heavy duty cardboard box that has at least 2 inches of space around the painting where I add more bubble wrap and/or bubble bags. All orders are insured. I've shipped all over the world and never had a painting damaged in transit (knock on wood!), but if it were to happen, I could paint another similar piece to replace it or refund the order total.
I DO NOT paint custom pet portraits or other commissions. Thanks for checking with me though!
I make each print as it is purchased. So, if you need a print with specific dimensions that I don't offer in my listings, I'm happy to provide a custom print that will fit your frame or wall space. Please message me to order. Prices will vary depending on size.